Privacy Policy

1. Introduction

ARROX (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, and company name when you submit our contact form.
• Usage data — anonymised analytics such as pages visited, browser type, and referral source.
• Technical data — IP address and device information for security and performance monitoring.

3. How We Use Your Information

We use collected information to:

• Respond to your enquiries and provide customer support.
• Improve our website and services.
• Send relevant communications about our product (only with your consent).
• Comply with legal obligations.

4. Data Processing & ARROX Product

ARROX's PII sanitization pipeline is designed to run entirely within your own infrastructure (VPC). We do not receive, store, or process any of the data that flows through your self-hosted ARROX deployment. The pipeline operates air-gapped — no data is transmitted to ARROX or any third party.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only with service providers who assist us in operating our website (e.g., hosting, analytics), and only under strict data processing agreements.

6. Cookies

Our website may use essential cookies to ensure functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings at any time.

7. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, please contact us at info@arrox.ai.

8. Data Retention

We retain contact form submissions for up to 12 months. Analytics data is retained in anonymised form. You can request deletion at any time.

9. Security

We use industry-standard measures to protect your information, including encrypted connections (TLS) and access controls. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact

If you have questions about this Privacy Policy, please contact us at info@arrox.ai.